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Step Up and Lead: Every organization’s culture is either created by design or default. Creating a culture where others can thrive does not happen by accident. This presentation begins with a talk about the difference between leadership and management. Chief Viscuso will also cover many of the necessary leadership skills fire service leaders use to motivate teams and maintain discipline. Among these skills are mentoring, critiquing, delegating, preventing freelancing, discovering talent, dealing with insubordination, learning from past incidents, building morale, leading on the fire ground, and making high-pressure decisions
Customer Service: Every organization would love to have what the fire service has – respect from the public. Chief Viscuso will use stories from his personal experiences to illustrate proven theories, methods and techniques that your team will be able to implement immediately. During this presentation, your team will learn how to provide exceptional customer service and make a great impression on the people they come in contact with on a daily basis. While listening to these passionate stories audience members will quickly learn the best marketing strategy ever, which can be summed up in one word, CARE.
Step Up Your Teamwork: 212 is a pivotal number. It’s a number that represents the difference between ordinary and extraordinary. When water approaches 211°, it’s just hot water. At 212° that same pot of water will begin to boil. One extra degree can make the difference between searing liquid, and a bubbling cauldron of power, strong enough to move a locomotive. What is your one degree of difference? Chief Viscuso will explore this question and cover the following topics from his soon to be released book on teamwork.
- Knowing when you are ready for a leadership role.
- Leading through change
- Understanding people
- Making good decisions
- 7 Reasons why teams fail
- How to creating synergy and momentum – Team Flashover
- The importance of listening
- Four most powerful words you can say to a team member
- Your DMO – Daily Method of Operation
- The law of the rocks
- After action Review - Root Cause Analysis
- Qualities of an outstanding team player
- Accountability Partners
- Conflict Resolution
- The Rule of 5
- Entitlement mentality vs. Ownership mentality
- Team Stages - Incipient, Growth, Fully Developed & Decay
Leadership Lessons from the Fire Service: Exprience is not always the best teacher. Other peoples experience is the best teacher. Thats why any team would benefit from lessons that have been learned on the fire ground. Does your team have challenges in the areas of communication, accountability, adapting, creating culture, or performing at a high level when they encounter challenges? If so, you may want to consider this keynote lecture.
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Lessons from the Mentor: After developing and leading a top producing sales team in the northeastern US for 7 years, Frank became a highly sought after trainer. He then co-authored The Mentor and designed a presentation to share the most valuable lessons he has learned throughout his life and sales career. Frank will share entertaining and passionate stories based on much of the content featured in the book, including: How to build momentum, assuming the close, making a great impression, the value of the takeaway, how to overcome objections and answer questions, moving the marbles, the compound effect, burn the boats, and the 3 ingredients a person will need to succeed in any career.
The Truth: Every sales company has a proven system. Some individuals follow scripts and use cookie cutter techniques but dont seem to achieve the results they want. When this happens they often wonder why their system works for some, but not for them. This speech with introduce your audience to common mistakes they may be making, like a poor first impression or failing to make a personal connection with their prospect. Every sales professional should be reminded that their customers only like doing business with people they know, like and trust. Sometimes, all people need to succeed is for someone to tell them the truth about what they may be doing wrong and this talk is designed to do just that.
Custom Presentations:
If you organization is in need of a custom presentation email Chief Viscuso to discuss your specific needs.
Conference Calls:
Chief Viscuso is also available to speak to your team on a private conference call on a variety of topics including: Step Up and Lead, Leadership Traits, Leadership Skills, Customer Service, Teamwork, Using Your WHY to Overcome FEAR, Think Like A Leader, The Struggle Always Comes Before The Prize, Common Mistakes New Networkers Make, Lessons From The Mentor, and more. (average time 30 minutes)
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