Frank Viscuso is a career deputy chief, nationally recognized speaker, and author of six books, including the best-sellers Step Up and Lead and Step Up Your Teamwork. Frank is also co-creator of FireOpsOnline.com, a website that provides valuable training, drills, and tips for firefighters who are serious about advancing their career.
As a speaker, Frank has the ability to move people to action. Over the past decade he has spoken to audiences in and outside the fire service on many topics that include leadership, team building, officer development, and customer service. His clients include the U.S. Military and Exxon/Mobil. His keynotes and seminars are designed to introduce people to the top traits associated with leadership and to equip them with the skills needed to lead, inspire, and motivate their teams.
This incredibly popular presentation includes a discussion on the highest rated leadership traits. Among them are loyalty, adaptability, determination, enthusiasm, empathy, courage and honor. This class features both intense and humorous stories to leaders and aspring leaders Step Up and make a difference within their organization.
Leadership Skills (2 hours)
This class covers the necessary leadership skills that are needed to motivate, manage and maintain discipline. Among the topics included are Mentoring and Succession Planning, Critiquing, Delegating, Preventing Freelancing, Technical Report Writing, Tackling Administrative Tasks, Dealing with Subordinate Issues, the Post Incident Analysis, and how to build Trust and Morale.
Customer Service (1 hour)
Every organization has a culture. It is either created by design or default. Creating a culture of customer service does not happen by accident. This class will introduce you to proven theories, methods and techniques that can help your members make a great impression on the people they come in contact with. This class will also help build organizational morale and prevent unnecessary liability.
Custom and Corporate Lectures are also available
For a complete list of available keynotes and presentations contact Frank at the email listed above. Frank has worked with teams in the finance, energy, technology, retail, manufacturing, construction and service sectors throught North America and oversees.
Books by Frank Viscuso
Click on the book title tags on the left side of the page to read more about these books
Through powerful stories and proven principles, Step Up Your Teamwork teaches how to create momentum, prepare for success, prevent collapse, and turn a group of individuals into a high-functioning team. Frank Viscuso encourages each person to tap into individual talent, skills, and abilities and recognize how to use these skills to improve the team as a whole. The book discusses proven team-building methods you can implement imediately.
Considered a "must read" by many of todays top fire service professionals, Step Up and Lead will introduce you to the top traits and necessary skills needed to lead in todays world. Learn how to properly critique others, build morale, handle insubordination, earn trust, prevent freelancing, tackle difficult administrative tasks, lead an organization through change, and much more. This book has been embraced by some of the top corporations in America. *Also available in Audiobook
The Mentor is an inspirational story about a young couple that is struggling to make ends meet. After a chance encounter with a wealthy entrepreneur, Michael and Kristen Harper embark on a journey with hopes to change their financial picture and determine their own destiny. The Mentor is a story that will tug at your heartstrings and encourage you to achieve greater success then you previously thought was possible.
Practice Scenarios consists of 30+ promotional and educational scenarios developed to help prepare firefighters of all ranks to handle problems and challenges in four major areas: Fire Incidents, Non-Fire Incidents (hazardous materials, collapse, vehicle accidents, compounded incidents), Supervision (dealing with subordinate problems and insubordination), and Administrative (creating community relations programs, SOP’s, policies, etc).
For more information, click on the word >SCENARIOS<
what others are saying about Frank Viscuso
Frank began his career as a professional firefighter more than 20-years ago and has since written more than 50 articles for fire publications including Firehouse and Fire Engineering Magazine. He was also instrumental in helping his department acquire millions of dollars in grant money and has developed more than fifty Standard Operating Procedures (SOP/GOG). Here is what three of America's most respected fire service professionals say about him.
Every so often in this business you meet someone who has the drive, dedication, and devotion up and beyond the others; Frank Viscuso is one of those individuals. His literature and live presentations will meet and exceed all of your expectations because of the type of individual Frank is. He is changing the way we approach the challenges in the fire service. His professional and motivational look at how we do business will inspired you. He is the type of fire officer that creates an environment that enables and encourages others to get involved and make a difference.
Deputy Chief Mike Terpak, Jersey City FD / Best Selling Author of Fireground Size-up and co-author of Fireground Operational Guides
The most effective leadership principles I have learned have come from strong leaders within the fire service. Some fire officers are great at leading around the fire station. Others are born to lead on the Fireground. Every so often you come across a fire officer leader in both environments. Deputy Chief Frank Viscuso is one of those leaders. For years, Frank has been educating and motivating people at his seminars. His most popular teaching is based on the leadership and team building skills that are featured in Step Up and Lead, where he draws from his personal experiences as a Fire officer and provides proven techniques that will benefit anyone who is looking to lead a successful team.
Deputy Chief Vincent Dunn, FDNY (Ret) / Former Deputy Chief and Best-Selling author
I can without reservation recommend my good friend Frank Viscuso to anyone who is interested in a speaker who has street credibility a quality so necessary in fire service speakers. Frank has a proven track record of service coupled with deep introspection which has enabled him to rise in our profession to the top of our industry. Frank is honest and loyal and will give 100% to anyone who needs his services. Frank is first and foremost a public servant in the true sense of the word.
Bobby Halton, Editor In Chief at Fire Engineering Magazine
"Leaders often become apparent long before they earn a title." Frank Viscuso
Click the links below for more information about...
Listen to a 1 hour webcast on Leadership Traits by Frank Viscuso --> CLICK HERE <--
Listen to an interview with Frank
Listen to a radio interview with Frank as he talks about Step Up and Lead --> CLICK HERE <--
Chief Viscuso is a renaissance man. He has the God-given and all-too-unique blend of humility, street credit, experience, education, and most critical of all - passion. Frank has dedicated his life to the art of fire service leadership, no matter the form. In his best-selling book, Step Up and Lead, he gave the new millennial generation and old salts alike, a treasure trove of tools to handle practical, real-world problems that plaque our beloved service. God's gifts to Frank have become blessings to the fire service.
Anthony Kastros, Battalion Chief, Sacramento Metropolitan Fire District / Author of Mastering the Fire Service Assessment Center.